UOB Call Center serves customer complaints and various services
The UOB call center is certainly very useful for its users. UOB itself is one of the banks, which is quite old. Although in some areas most people do not know it, the name UOB is already very popular in large cities.
Counting from August 31st of that year, he will be as much as 65 years old. With such a long-term existence, there are many users. There are more than 3 thousand of its employees alone. As a result, changes are already visible in different ways. The banking world is indeed very complex.
This complexity certainly leads to various problems that customers often face. This issue must be resolved as soon as possible. It will be difficult for you as a client, because knowledge of the world of banking itself is not easy to find. Therefore, the best option may be to contact the UOB call center.
Contacting the call center of UOB Bank is not difficult
Call centers can help in many ways. That’s because the CS, which manages the call center, has gone through lengthy training. Long training has certainly matured his knowledge of call centers. As a result, every question and complaint submitted by consumers will be answered appropriately.
Contacting the UOB call center itself is actually very simple. To contact him by phone, the client must contact 14008. It was the official number of UOB for customer service. The number is active for 24 hours. You can contact him at any time.
But when contacting him, there is a tariff that ispaid for lu. The rates themselves are unclear. It depends on the provider used by the user. The more expensive the provider, the higher the costs you have to incur. To reduce costs, this is the right decision to contact using a landline phone.
Contacting the UOB call center on a landline line is actually much cheaper. This is because the price of a landline line was set every month so that customers would not have to spend more. Although it is very convenient, the price is often a problem for consumers when calling a number.
Therefore, there is another option to contact the service through an interview. To use the service, customers can contact the official UOB email. Post. The official email itself is located at the UOB address care@UOB.co.id. However, e-mail communication is clearly different from communicating by phone.
When contacting the UOB Call Center by e-mail, you need to be patient in waiting for the provider to provide a response. To make it easier, be sure to ask questions with as clear a chronology as possible. This approach will make it easier for service providers to provide the best answers customers need. The speed with which the answer comes will certainly be useful to you.
Comprehensive customer complaint handling scheme
Customer complaints are the main feature of the call center. Upon contact, there are claims that customers can make so that the felt losses can be paid. However, when contacting the call center, this does not mean that the loss will be paid immediately. There is a scheme that must first be passed.
Let’s take as an example the case when a certain amount of money is transferred. For example, you transfer money worth Rs 100 million to colleagues. However, there is a message that the transfer failed. When checking the balance, it turns out that the balance was reduced according to this amount.
When this happens, of course, you can contact the UOB Call Center. When contacting the call center, customers will first communicate with CS. There, CS will ask a number of questions, in addition to listening to the complaints submitted. If everything is completed, the complaint will be dealt with.
By taking further action on the complaint, the CS will refer the matter to the relevant area. In the appropriate field, it will be studied why the balance could have been reduced when the delivery was not made. In this way, the cause of the decrease in balance will be known. As a rule, this happens due to a system error.
If the problem is indeed due to a system error, the UOB call center will express an apology to the user by sending an explanation about the results of the study. Explanations of the results of this study can be sent to various media, from e-mail, phone and ending with SMS. In the notification , UOB will indicate its consent to the consumer complaints.
Once the deal is concluded, consumers will be refunded the lost $100 million. After the money is returned, the client can check the balance to make sure that the money has actually come. If you enter, the redress process is complete and customers can operate as usual.
There are a number of conditions under which a complaint is rejected
When an error occurs due to the system, any complaints will be confirmed by the UOB. Confirmation will also be provided directly by means of an official notice. But if the error occurs due to the negligence of the client, the bank will reject the claim. This refusal will be transmitted directly by the UOB Call Center.
Naturally, his refusal was not carried out informally. A clear reason will be given as to why the complaint was rejected. When you experience this rejection, there are several options that customers can choose from. The first option really stops, because he knows that the mistakes were made personally.
However, if you feel that you have not done anything wrong, the client can make further complaints. in the presence of such a problem, the call center will also indicate the direction at the next stage of the complaint. In a complaint, the user can refer him to two official bodies.
The first official institution was the BI. The Bank of Indonesia will receive complaints related to the payment system. The payment system itself varies from credit cards, ATMs to funds transfers. When the problem is a loss of a balance of 100 million, as shown in the example above, a complaint will be made to the BI.
However, in addition to the BI, complaints can also be submitted to the OJK. The OJK itself refers to a financial services institution. The OJK is the body that deals with consumer complaints. The complaints themselves differ from current accounts, savings to credits. You can also contact him for further complaints.
However, bi and OJK are the final stage in the handling of complaints. When the two of them make a decision, the UOB and the client must accept and accept it. From here the question will be solved and there will be no more problems between them. When contacting the call center, recommendations on this issue will be clearly given.
Various problems can be solved by call centers
There are various issues that require users to contact the UOB Call Center. One of the problems is related to debit cards. The most common problem that customers face is in the form of swallowed debit cards. This can happen because too often it takes too long to insert a card or enter a PIN.
In addition, you can also contact the call center if you have any questions related to the banking world. The question may also cover all aspects. By asking the call center, the CS will provide a detailed explanation of the question. Of course, the answer from CS is much more satisfying than looking for an answer on the Internet yourself.
No need to hesitate when contacting CS for various purposes. Its existence is a guide to customers. As a result, in fact, this is a place where difficulties are felt, a way out is sought through the call center. After all, contacting the UOB call center is very simple, and the price is not high.